MADFRENZY is based on the idea of obtaining a unique experience from the product and the highest quality of service.
We have created this section to help our clients at all stages of interaction - from the first acquaintance with the project to the moment of caring for the products.
Shipping and returns
How long does it take to ship?
+The confirmed orders are set to despatch within 1 day. Estimated delivery time is 2-10 business days depending on your location. Detailed information about shipping estimates can be found in the "Shipping and Returns" section.
How do I reschedule the delivery date and time?
+To change the delivery date or time please contact UPS courier, don’t forget to provide your tracking number. To contact UPS visit the Customer Support section at ups.com.
Can another person receive my order?
+Yes, if he was listed as the recipient of the order. In other cases you should contact UPS. To contact UPS please visit the Customer Support section at ups.com.
My order has not arrived, what should I do?
+That’s not okay! Email us ASAP at [email protected]
If the item didn't fit or you changed your mind?
+You can return or exchange an item within 14 days*.
*MADFRENZY Return Policy:
no more than 14 days have passed since the delivery;
returned items must be undamaged (excluding original defects), unworn, unwashed with original tags included.
How to make a return?
+To return the order, contact us via email at hi@ madfrenzy.com. Do not forget to include your order number. If you are signed up to your madfrenzy.com personal account, you can issue a refund in your personal account in the "Orders" section.
When will I get a refund?
+Refunds are issued to the original form of payment (debit/credit card, PayPal etc).
Depending on your bank it usually takes up to 5-14 working days * from the moment the items were received by the warehouse.
*The exact terms and time of a refund depends on your Bank.
Brand Guarantees
How to take care of your product?
+Before washing for the first time, be sure to read the care instructions on the inner tag at the neckline. It is important to follow the instructions to prolong the product use. It is recommended to take outerwear items for the dry cleaning. All cotton items and trousers can be washed gently in the washing machine or by hand.
Afraid to wash?
Email us at [email protected].
The item does not meet my expectations, what should I do?
+We check the quality of each item but if it does not meet your expectations then contact us at [email protected], attaching a photo of the item with a description of the problem.
I want to work with you, is it possible?
+For cooperation, contact us at [email protected] or check for the open vacancies in the "About us" section.
Is my personal data protected?
+All personal data you provided on the site is protected and is not transferred to third parties.
Checkout and payment
How to place an order?
+We have four options for placing an order:
online on the site
via email: [email protected]
via DM Instagram: @madfrenzy
*Registration is not required to place an order.
How to choose the right size?
+To know the right size please use the Size Guide, which can be found in the "Details + Size" section.
If you have troubles choosing the size yourself, then contact us at [email protected]
I have a promo code, how can I use it?
+When placing an order, you need to enter the promo code in the upper right section on the checkout page.
How can I find out the status of my order?
+Each order has a tracking number so you can track it via UPS website. You receive the tracking number via email after order confirmation, if you can find the email with the tracking number please check the "Spam" folder.
If you are signed up to madfrenzy.com, you can find the tracking number in your personal account in the "Orders" section.
Are online payments secure at madfrenzy.com?
+Yes, we are official partners with Stripe and PayPal - the largest and most trusted payment systems in the world.
What if there was an error while paying online? Try again, in case of repeated error, contact us at [email protected]
I want to cancel or change my order, what should I do?
+You can change your order or cancel it by contacting us at [email protected]
